Paying Down the Technology Debt
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#Data Strategy#Enterprise Data Architecture#Business Transformation#Enterprise Data Warehouse (EDW)#Enterprise Information Management (EIM)#ETL#Data Integration#Teradata
#Strategy#Enterprise Applications Architecture#Digital Transformation#Applications Portfolio Management (APM)#EAaaS
#Data Strategy#AI Strategy#Enterprise Data Architecture#AI Architecture#DPaaS#GenAI Applications#EAaaS#RAG#LLMs & SLMs#Agentic Frameworks
#IT Strategy#EA Strategy#Enterprise Architecture Practice#Digital Transformation#Architecture Review Board (ARB)#Design Authority#EA Governance#EAaaS
#Data & AI Strategy#Data & AI Architecture#Data Lakehouse#Data Integration#Data Governance#Data Engineering#GenAI Apps#APRA Compliance
#Data Strategy#Enterprise Data Architecture#Advanced Analytics#Enterprise Data Warehouse (EDW)#Teradata LDM (TLDM)
#Strategy#Enterprise Applications Architecture#Digital Transformation#Applications Portfolio Management (APM)#EAaaS#Target Operating Model (TOM)
Directly engaged by the COO, CFO, and CIO, our team was brought in for an initial two-day consulting engagement to assess opportunities for reducing IT operational costs across a complex technology landscape consisting of six independent business units.
The mandate quickly expanded as it became clear that underlying business and technology challenges were inhibiting efficiency, growth, and strategic alignment across the enterprise.
Delivered a $200M+ digital transformation—modernising IT, realigning business strategy, and establishing a foundation for sustained innovation and mission readiness.
The Challenge
The organisation operates under a highly autonomous, federated model with six diverse business units—ranging from engineer-to-order and process manufacturing to services and maintenance.
Strategic Challenges
- Business and IT Misalignment: There exists a significant disconnect between business strategies and IT capabilities, hindering overall performance.
- Fragmented Strategy: The operating model and strategic direction are not cohesively aligned, further constraining efficiency.
- Governance Complexity: A large steering committee of 21 VP-level executives complicates governance, leading to increased complexity in decision-making processes.
IT Challenges
- Legacy ERP Systems: The environment was marked by 13 distinct legacy ERP systems.
- Sprawling Applications Portfolio: Over 900 applications across the enterprise.
- Limited Enterprise Architecture Maturity: An IT organisation of 700 FTEs focused heavily on infrastructure—boasting the largest data centre in APAC—leaving little attention for enabling business value.
- Damaged IT Brand & Low Trust: Minimal business trust underscored the urgency for transformation.
Our Approach
- Strategy & Alignment
- Rapid IT landscape assessment to uncover value creation opportunities.
- Secured C-level sponsorship with a top-down transformation approach.
- Developed and validated the business case linking corporate strategy to execution.
- Operating Model Design
- Redefined business and IT operating models to address complexity and misalignment.
- Established an Enterprise Architecture program as a transformation foundation.
- Technology Enablement
- Led applications portfolio rationalisation, RFI/RFP processes, and independent technology selection.
- ERP Modernisation
- Modernised ERP from a monolithic to a post-modern paradigm.
- Governance & Execution
- Provided architectural assurance for quality and risk control.
- Ensured disciplined delivery for a sustainable impact.
Outcomes
A major milestone was the shift from fragmented, monolithic systems to the early stages of a post-modern ERP strategy, consolidating into a shared services environment. Together, these outcomes established.
- Financial Benefits: $200M+ benefits delivered with projected ROI exceeding $100M.
- IT Budget Rebalancing: Run ↓95%→70%, Grow ↑0%→20%, Transform ↑0%→10%, enabling greater focus on innovation and mission readiness.
- ERP Transformation: From fragmented monolithic systems to a consolidated post-modern ERP in a shared services environment.
- IT Modernisation: Implemented a bimodal operating model, addressing critical business and technology challenges.
- Enterprise Architecture: Repositioned as a trusted, management consulting–style capability.
- Sustainable Foundation: Established a foundation for ongoing digital transformation in the highly complex defence and aerospace sector.
Program Artefacts
Program Technology Stack
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Customer Testimonial
Before, we were marketing in the dark. Now, we know who our customers are, what they want, and how to speak to them. The 360° view has not only increased our revenue but also strengthened our customer relationships.
Sarah Langston, VP of Marketing, NovaRetail Inc.
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