Compliance at Speed, APRA at Bay
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Our team addressed urgent regulatory, data, and customer challenges. Reporting directly to the MD and CFO, modernised big data and analytics capabilities while ensuring APRA compliance and enabling advanced use cases in risk management, fraud detection, and customer retention.The program navigated a highly complex environment with an immature data platform and pressing delivery deadlines.
By addressing the key capability gaps and and securing executive buy-in the initiative successfully transformed the institution’s data and analytics foundation into a strategic enabler for both regulatory compliance and competitive advantage.
Delivered a data-driven transformation for a leading FSI—reducing churn, improving compliance, and cutting operational costs by 25% through advanced analytics and AI/ML enablement.
The Challenge
The bank faced rising churn, fraud-related losses, and stringent APRA compliance demands. Fragmented data systems, an immature AWS data lake, and limited AI/ML capabilities further constrained performance and innovation.
Business Challenges:
- Rising customer churn eroding revenue and profitability.
- Increasing fraud-related losses impacting trust and compliance.
- Growing regulatory scrutiny from APRA and RBA, requiring stress-testing and advanced reporting.
- Inefficient data integration and governance practices hindering decision-making.
IT Challenges:
- Fragmented BI/DW and data ingestion architectures.
- Underutilised and immature AWS-based data lake, leading to duplication and cost inefficiencies.
- Lack of robust metadata, integration, and governance frameworks.
- Limited AI/ML adoption and reliance on legacy analytics tools.
Our Approach
- Strategy & Alignment
- Defined a comprehensive data strategy and roadmap addressing big data, governance, and advanced analytics challenges.
- Secured stakeholder buy-in, executive sponsorship, and budgetary approval.
- Operating Model Design
- Introduced predictive models to identify at-risk customers and develop tailored retention strategies.
- Implemented Basel-III stress testing to assess housing market risks under delinquency and interest rate hike scenarios.
Outcomes
This initiative transformed the institution into a more data-driven, compliant, and customer-centric organisation, achieving measurable business impact:
- 25% reduction in operational costs through data lake rationalisation.
- Customer churn reduced, boosting lifetime value and retention.
- Fraud-related losses minimised while improving transaction security.
- Regulatory compliance achieved for APRA and RBA reporting requirements.
- AI/ML capabilities uplifted, positioning the business for scalable, future-ready innovation.
Program Artefacts
Program Technology Stack
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Before, we were marketing in the dark. Now, we know who our customers are, what they want, and how to speak to them. The 360° view has not only increased our revenue but also strengthened our customer relationships.
Sarah Langston, VP of Marketing, NovaRetail Inc.
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